Last updated: 07/21/2026
Orders are typically processed within [1–3 business days] after payment is received.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from carrier transit time.
Shipping charges are calculated and displayed at checkout unless otherwise stated.
Any free-shipping promotion applies only to eligible orders and destinations described in the promotion.
Estimated delivery times are provided at checkout or after shipment and are not guaranteed unless expressly stated.
Carrier delays caused by weather, holidays, service interruptions, or other circumstances outside our control may affect delivery.
Under federal rules, online sellers must have a reasonable basis for any promised shipment date. When no shipment period is stated, the default expectation is generally shipment within 30 days. If an order cannot ship within the promised period, the customer must be offered the choice to accept the delay or cancel for a refund.
When tracking is available, a tracking number will be sent to the email address provided at checkout.
Tracking information may take up to [24–48 hours] to update after the shipping label is created.
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if an address needs to be corrected. Once an order has shipped, we may not be able to change or redirect the delivery.
Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Please contact us at caleb@montoroco.com if a package appears lost, significantly delayed, or arrives damaged.
For damaged shipments, please retain the packaging and provide photographs of:
We will review the situation and, when appropriate, assist with a carrier claim, replacement, refund, or other resolution.
Do not write that you are automatically free of responsibility once the carrier scans the package. That kind of language may conflict with payment-platform rules, consumer protections, or your own customer-service obligations.
Orders above $300USD may require a signature upon delivery.
A responsible person at the delivery address may be permitted to sign, depending on the carrier and service selected. USPS Signature Confirmation, for example, requires a recipient or responsible person at the residence to sign.
Packages returned because of an incorrect address, refusal, failed delivery attempts, or failure to collect the package may be subject to additional shipping charges.
Any refund will be handled in accordance with our Return and Refund Policy.
We currently ship only within the United States.
We reserve the right to decline or cancel shipments to addresses that cannot be verified, locations not served by our carriers, freight-forwarding addresses, or destinations presenting an elevated risk of fraud or loss.
Any canceled order will be refunded to the original payment method.
Questions about shipping may be sent to: caleb@montoroco.com
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